FAQ

Frequently Asked Questions

Here you’ll find answers to the most common questions our customers ask. If you don’t see your question listed, feel free to contact us directly.

Shipping & Delivery

Do you offer free shipping?

Yes! We provide free shipping all across the United States, which typically takes 3 to 4 business days. This option is automatically available at checkout.

Can I get my order faster?

Absolutely. We offer express shipping for an additional $4.99. Express shipping usually delivers within 1 to 2 business days.

Do you ship internationally?

Currently, Prim Proper ships only within the United States. However, we are working on expanding international delivery options in the future.

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as secure bank transfers. Bank transfers may include special discounts or promotional offers.

How can I track my order?

Once your order has shipped, you’ll receive an email with a tracking number and link. You can use this to follow your package’s journey until it arrives at your doorstep.

Can I change or cancel my order after placing it?

If you need to make changes or cancel an order, please contact us immediately. Once the order is processed or shipped, we may not be able to make adjustments.

Returns & Refunds

What is your refund policy?

Refunds can be requested within 30 days of your order date. After this period, we are unable to process refunds. Refunds typically take 2 to 3 business days to appear in your bank account once approved.

How do I request a return?

To initiate a return, please contact our customer service team with your order number and reason for return. We’ll provide you with detailed instructions and support throughout the process.

Are there items that cannot be returned?

Yes, certain clearance or final-sale items may not be eligible for returns. Please check the product page for specific information regarding return eligibility.

Products & Services

What makes Prim Proper products unique?

We carefully curate fashion-forward clothing for both men and women, emphasizing quality, comfort, and style. Every product is hand-selected to reflect our brand’s commitment to elegance and modern fashion.

Do you restock sold-out items?

Yes, popular items are often restocked. However, due to demand, some items may be limited edition. We recommend signing up for our newsletter to be notified about restocks and new arrivals.

Do you offer gift wrapping or special packaging?

Currently, we provide standard secure packaging to ensure your order arrives safely. Gift wrapping services will be introduced in the near future.

Customer Support

How long does it take to get a response from customer service?

We typically respond within 24 hours during business hours (9 AM – 8 PM, Monday through Sunday). For urgent inquiries, please call us directly.

How can I contact Prim Proper?

You can reach us through:

Alternatively, use our Contact Us page to send us a message directly.