Privacy Policy

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we share it, and the choices you have regarding your information when you use primproper.shop or interact with us.

Contact for privacy questions: info@primproper.shop | Phone: (+1) 678-726-9124

Scope & Applicability

This policy applies to personal data collected through our website, emails, customer service, in-store data collection and other interactions with Prim Proper. It does not apply to information collected independently by third parties that do not act on our behalf.

Information We Collect

A. Information you provide directly

  • Contact details: Name, email address, phone number, billing and shipping addresses.
  • Payment information: We collect payment card information during checkout only via our payment processor.

B. Information collected automatically

  • Usage & technical data: IP address, browser type and version, device identifiers, operating system, pages visited, referrer URL, and timestamps.
  • Analytics & cookies: Information collected via cookies and tracking technologies.

C. Aggregated or de-identified data

We may aggregate or de-identify personal information for analytics, research, and to improve our services. Aggregated data is not personal data.

How We Use Your Information

We use personal data for the following purposes:

  1. Order processing: Fulfill purchases, process returns, refunds and exchanges, and provide order confirmations and shipping updates.
  2. Customer service: Respond to questions, complaints, and support requests.
  3. Account management: Create and maintain your account, authenticate access, and provide account-related notices.
  4. Improvement & analytics: Analyze how customers use our Service, improve the website, perform A/B tests, and optimize product offerings.
  5. Marketing & communications: Send promotional emails, newsletters, and offers where permitted. You may opt out of marketing emails at any time.
  6. Legal & safety: to comply with legal obligations, detect and prevent fraud, security incidents, and enforce our Terms & Conditions.

Cookies, Third-Party Cookies & Tracking

We use cookies and similar technologies to provide, protect and improve the Service, and to personalize your experience.

Types of cookies we use

Type Purpose
Essential / Strictly necessary Required for basic site functionality (cart, checkout, security).
Performance & Analytics Help us understand how our site is used (page views, navigation, errors).
Functional Remember settings and preferences (language, region).
Marketing & Advertising (third-party cookies) Used to deliver and measure targeted ads and marketing, to build audience lists, and to improve our marketing strategy.


We use third-party cookies—for example from analytics providers, advertising platforms, social networks, and email providers—to help improve our marketing and business strategy, to measure campaign effectiveness, and to tailor advertising. These third parties may place cookies on your device and collect information about your online activities across websites and services. Third-party cookies are not controlled directly by Prim Proper.

Your choices about cookies

  • Most browsers allow you to block or delete cookies via browser settings. Blocking cookies may affect site functionality.
  • Where required by applicable law, we will present a cookie banner allowing you to accept or decline non-essential cookies. Declining non-essential cookies will not prevent essential site functions.

Note: We explicitly state that third-party cookies are used to improve marketing and strategy.

Sharing & Disclosure

We do not sell your personal data. We may share personal information in the limited circumstances described below:

  • Service providers: Third parties who perform services on our behalf payment processors, shipping carriers, email service providers, analytics providers. These service providers are contractually limited from using your personal data for any purpose other than to provide services to Prim Proper.
  • Business transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, user information may be transferred as part of the transaction. We will require the purchaser to honor the terms of this Privacy Policy.
  • Legal requests: If required by law, a court order, or to protect the safety, rights, property or security of Prim Proper, our users, or the public.
  • Aggregate or de-identified data: We may share aggregated or anonymized information that does not identify an individual.

We Do Not Sell Personal Data

Prim Proper does not sell personal information to third parties. Where applicable law defines sale broadly, We will treat your privacy requests accordingly and allow consumers to opt out of the kinds of data sharing described above if required by law.

Security

We take reasonable administrative, technical, and physical safeguards designed to protect personal data from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Examples include encryption of transmitted data (HTTPS/TLS), restricted access controls, and vendor due diligence.

However, no transmission over the Internet or method of electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes such as analytics and fraud prevention. Specific retention periods vary by data type and legal requirements.

International Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States where our servers and service providers operate. Where required, we will use appropriate safeguards to protect personal information transferred internationally.

Your Rights & Choices

Depending on your location and applicable law, you may have certain rights regarding your personal data, including the right to:

  • Access: request a copy of the personal information we hold about you
  • Correction: correct inaccurate or incomplete personal information
  • Deletion: request deletion of your personal information subject to exceptions such as record retention obligations
  • Portability: receive certain information in a structured, commonly used, machine-readable format
  • Opt-out: opt out of certain data uses or sharing for example, marketing or sale/sharing where applicable
  • Object/Restrict: request restriction of processing in certain circumstances.

To exercise your rights, contact us at info@primproper.shop or call (+1) 678-726-9124. We may need to verify your identity before responding to requests. We will respond within the timeframes required by law.

Children's Privacy

Our Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16 without verification of parental consent, we will take steps to delete that information.

Third-Party Services & Links

Our website may contain links to third-party sites or services payment processors, social media, product reviews that operate under their own privacy policies. This Privacy Policy does not govern those third parties. We encourage you to read the privacy policies of any third parties before providing personal information.

Payments & Financial Information

We use third-party payment processors for example, Stripe, PayPal, or other providers to handle credit/debit card transactions. Payment processors have their own privacy and security practices. Prim Proper does not store full payment card numbers on our servers. For more details on how a specific payment processor handles your data, review their privacy documentation.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.